Cookham’s cherished Queen’s Award-winning adult day centre at Elizabeth House is open to membership from senior citizens in the local community.
Under current government guidelines and due to the vulnerable nature of our members, the decision has been taken to close Elizabeth House as of 3pm on Friday the 20th March 2020.
We will keep in touch with all of our members and their families on a regular basis to ensure that they have all the help and support that they need.
We wish all of our members and their families good health and best wishes and we look forward to seeing you all again when we re-open.
If you have any queries, please phone Elizabeth House at this number – telephone: 01628527621
Message from Cookham Medical Centre:
Please can we reassure people that the surgery is still working and still has staff both here and working remotely but we are only able to let people in with planned appointments
Our receptionists are doing their best to answer calls as quickly as possible.
There is a small gap between the end of the phone message and the ‘please hold’ message, which there is nothing we can do about. Please do not hang up, you need to stay on the line and you will be put into the queue.
Our GP triage is to ensure we minimise the number of people in the waiting room at any one time so the Drs book the patients they need to see at staggered intervals.
Nurse clinics are carrying on though we are staggering their appointment times too where possible.
Prescription requests should ideally be in writing for safety reasons, and we have an external letterbox these can be put through.
If people cannot get anyone to bring a written request here or to the pharmacy for them – we will temporarily take requests over the phone but we need to be extremely careful we understand exactly what is being requested – dosages etc. We don’t want many people doing this because if the lines are tied up carefully taking down a list of medication, unwell people may not get through.
Our team are processing requests as fast as possible – and the pharmacy are doing an amazing job coping with all this
Message from the NHS:
The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.Stay at home if you have coronavirus symptoms.
Stay at home if you have either:
• a high temperature – you feel hot to touch on your chest or back
• a new, continuous cough – this means you’ve started coughing repeatedly
Do not go to a GP surgery, pharmacy or hospital.
You do not need to contact 111 to tell them you’re staying at home.
Testing for coronavirus is not needed if you’re staying at home.
Read the NHS advice about staying home, including how long to isolate for.
Use the NHS 111 online coronavirus service if:
• you feel you cannot cope with your symptoms at home
• your condition gets worse
• your symptoms do not get better after 7 days
Use the 111 coronavirus service
Only call 111 if you cannot get help online.